How to Report a Problem With an Amazon Review

TL;DR

• Several Amazon sellers have been pestering customers for negative reviews.
• They have even offered refunds and bribes to get rid of bad reviews.
• Sellers aren't supposed to contact customers outside of Amazon'southward platform.

Amazon is notwithstanding notorious for faux reviews and inflated product ratings, and while the company has tried to clean up its system, it's not really succeeded in its efforts. A new Wall Street Journal report now highlights how leaving genuine reviews on Amazon has resulted in harassment for many customers.

Citing examples of multiple Amazon buyers, WSJ's latest findings show that Amazon sellers have resorted to bribing customers and hounding them incessantly to take downwardly negative reviews. Sellers who ship products through Amazon are not supposed to contact customers directly, but that's exactly what's happened with several people.

When New York-based Katherine Scott purchased an oil spray bottle from a third-party Amazon seller, she did so based on around a i,000 good reviews and four.five-star ratings. However, the $x products didn't work equally advertised. A calendar week later she left a negative review about it on Amazon, she received an email from the customer service squad of the visitor that makes the oil spray offering a full refund and request her to consider taking down her negative Amazon review.

"When we do non receive a response, nosotros will assume that you did non meet it, and will continue to send emails," the message reportedly ended.

The company didn't cease there. When Scott asked for a refund simply refused to accept down the review, another representative reached out to her and declined her request."A bad review is a fatal accident to us," read the email. "Could you assistance me delete the review? If you can, I desire to refund $xx to you to limited my gratitude."

Eventually, Scott received multiple other pleas from the visitor. She reached out to Amazon regarding the pesky emails, but subsequently making several promises about looking into the matter, the visitor did not get back to her.

WSJ'south study highlights several other incidents where customers were chased by Amazon sellers and offered more than double their money back to delete negative reviews.

What's the real problem?

The biggest issue with this practice is that Amazon sellers are not supposed to contact customers outside the platform. Third-party sellers should also not have access to the customers' e-mail addresses every bit per Amazon's policy. Sellers who ship orders themselves become admission to customer mailing names and mailing addresses. Merely for orders fulfilled by Amazon, client data is supposed to be subconscious from sellers and brands.

"Nosotros do not share customer email addresses with 3rd-party sellers," an Amazon spokesman told WSJ. However, the publication points out that at that place are many means sellers manage to extract customer data away from Amazon's watchful gaze.

The report mentions a company that offers e-mail extraction services for Amazon sellers and some other that culls email addresses from Amazon reviews for up to $60 a piece.

In the instance of Scott, the Amazon listing for the oil spray remained live with all the positive reviews for a long time after her complaints. In fact, Amazon simply removed the brand and seller afterward WSJ reached out to the company about the problem.

How tin y'all protect yourself?

While you might not have consummate control over how sellers access your contact information on Amazon, you tin can attempt a few things to avert similar issues after leaving negative reviews for products.

For ane, WSJ recommends you don't use your existent name to leave a review on Amazon. You can head to Your Business relationship > Ordering and shopping preferences > Your Amazon Contour to alter your public name equally it appears on Amazon reviews.

You should besides save whatever communication yous receive from Amazon sellers via e-mail or messages so you tin frontward them to client intendance.

If sellers don't stop pestering you and filling your inbox with requests to remove negative reviews, you tin cake their email addresses. Most e-mail services offering users the ability to block senders.

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Source: https://www.androidauthority.com/amazon-negative-reviews-2731087/

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